General
The mall is open daily from 10.00 AM - 10.00 PM. For restaurants, there are some that open earlier or close later.
The temporary concierge counter is located at L1.
You may locate our tablet directories around the mall on each level. Alternatively, you may download our Sunway Super App that features the mall directory as well as information about current events and promotions in the mall. For further assistance, our temporary Concierge Counters are located on L1 Floor*.
For general inquiries, please visit https://answers.brandchat.co/#/chatbots-channel/sunway-square/7ccbe219-1f06-42a7-27a0-bf20140b53c5/SquarrelAiBot For emergencies, you may contact our Concierge at +603-56399222.
Yes, Sunway Square provides free WiFi. Just select Sunway WiFi to get yourself connected.
You may log on to https://www.sunwaysquare.com/mall/directory or download our Sunway Super App.
You may visit here for more info https://careers.sunwaymalls.com/
Click here for more information https://jobs.sunwaymalls.com/
You may submit your enquiry here https://www.sunwaysquare.com/contact-us
You may submit your enquiry here https://www.sunwaysquare.com/contact-us
Getting Here/Transportation
Here are some transportation options:
i) ERL-LRT-BRT
Take the ERL from the airport to KL Sentral. From KL Sentral, transit to the LRT and choose USJ 7 Station as your destination. At USJ 7, transit to the BRT and choose SunMed as your destination. From BRT SunMed, Sunway Square is just a walking distance away. Simply follow the signage and pathfinders upon your arrival.
Approximate travelling time: 1 hour 30 mins
From ERL KLIA – LRT KL Sentral (Approx. 35mins)
From LRT KL Sentral – LRT/BRT USJ 7 (Approx. 40mins)
From LRT/BRT USJ 7 – BRT SunMed (Approx 10mins)
ii) Grab or Airport Taxi
You may also opt for alternative modes of transportation. It will save you the hassle of changing from one station to another and the price is cheaper for a group of four travellers.
Approximate travelling time: 45mins to 1 hour depending on the traffic condition
Here are some transportation options:
i) LRT-BRT
Take the LRT and choose USJ 7 Station as your destination. At USJ 7, transit to the BRT and choose SunMed as your destination. From BRT SunMed, Sunway Square is just a walking distance away. Simply follow the signage and pathfinders upon your arrival.
Approximate travelling time: 50 mins
From LRT KL Sentral – LRT/BRT USJ 7 (Approx. 40mins.)
From LRT/BRT USJ 7 – BRT SunMed (Approx 10mins.)
ii) KTM-BRT
Take the KTM to Setia Jaya Station. When you arrive, follow the signage to the BRT Station. Take the BRT to SunMed Station. From BRT SunMed, Sunway Square is just a walking distance away. Simply follow the signage and pathfinders upon your arrival.
Approximate travelling time: 33 mins
From KTM KL Sentral – KTM/BRT Setia Jaya (Approx 27 mins)
From KTM/BRT Setia Jaya – BRT SunMed (Approx 6mins)
iii) Grab or Taxi
You may also opt for alternative modes of transportation. It will save you the hassle of changing from one station to another and the price is cheaper for a group of four travellers.
Approximate travelling time: 30 to 45 mins depending on the traffic condition
Approximate travelling time: 20 to 30 mins depending on the traffic condition
The nearest BRT station is the SunMed.
The nearest LRT station is the USJ 7 Station. However, to get to Sunway Square Mall, kindly transit from the LRT to the BRT station and take the BRT to the SunMed. From BRT SunMed, Sunway Square Mall is just a walking distance away. Simply follow the signage and pathfinders upon your arrival.
The nearest KTM Station is the Setia Jaya Station. However, to get to Sunway Square Mall, kindly transit from the KTM to the BRT station and take the BRT to the SunMed. From BRT SunMed, Sunway Square is just a walking distance away. Simply follow the signage and pathfinders upon your arrival.
Pet-Friendly
Yes, Sunway Square is pet-friendly with designated access routes and facilities. Pets are welcome, but they must be in a stroller or carrier at all times while inside the mall.
Pets are allowed at the carpark levels (B3 & B4) and the park at B5, where the pet playground is located. While in the mall premises (including lifts), all pets must be in strollers or carriers.
You may bring your pet via the designated carpark levels (B3 & B4) using the direct lift to B5. Please ensure your pet is in a stroller or carrier during the journey.
No, pets are not allowed inside shops, restaurants, or the cinema unless specified by the tenant. Even when moving through the mall to B5, pets must be in a stroller or carrier at all times.
Yes, pet access is strictly via carpark entrances and main entrance.
Sunway Square offers a dedicated pet playground at the park located at B5 with open play areas, shaded rest zones, and water stations. Pets may be unleashed in the playground, but must return to stroller/carrier when re-entering the mall.
- Inside the mall & lifts → Pets must be in a stroller or carrier.
- At the park → Pets need to be on a leash.
- At the playground → Pets may be unleashed.
There are no breed restrictions, but all pets must be well-behaved, properly secured, and under owner supervision. Aggressive pets may be asked to leave for safety reasons.
Pets are only allowed in the designated lift and must be in a stroller or carrier. Pets are not allowed on escalators.
Owners are responsible for cleaning up after their pets. Cleaning supplies and disposal bins are provided at the pet playground.
Yes, the pet playground at B5 has a designated pet relief area with waste bins provided.
No. Certified service animals are allowed throughout the mall and are exempted from stroller/carrier rules.
Yes, owners who fail to clean up after their pets or do not comply with stroller/carrier requirements may be asked to leave the premises.
For emergencies, you may contact our temporary Concierge at +603-56399222.
Surau
Yes. The Surau or Muslim Prayer Room is located at:
Female Surau: located at LG1/B2 near to Village Grocer
Male Surau: located at level B1; please use the lift or fire staircase near to female surau to go one floor up.
CCTVs are installed facing the common shelf, nevertheless we advise you to take care of your belongings and ensure that your belongings are within sight during prayer to avoid misfortune or loss.